Due to a high volume of orders, please be aware of shipping delays

Sales, Returns & Refund Terms and Conditions


U.S. SALES AND REFUND POLICY

Thanks for shopping at AbenaUSA. We appreciate the fact that you like to buy the amazing products we make. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the AbenaUSA Online Store, or on the phone with the Abena North America Customer Service Center.

As with any shopping experience, there are terms and conditions that apply to transactions on the AbenaUSA Online Store. The main thing to remember is that by placing an order or making a purchase at AbenaUSA.com, you agree to the terms set forth below along with Abena North America’s Privacy Policy and Terms of Use.



STANDARD RETURN POLICY

We believe you will be thrilled with the products you purchase from AbenaUSA. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

For any undamaged product, simply return it with its original packaging along with the original receipt (or gift receipt) within 90 days of the date of shipment, and we’ll exchange it or offer a refund based upon the original payment method.
In addition, please note the following:



PRICING AND PRICE REDUCTIONS/CORRECTIONS

Abena North America reserves the right to change prices for products displayed at/on the AbenaUSA Store at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the Payment & Pricing (Opens in a new window) page. In the event you have been charged more than the posted price for a product on the AbenaUSA Online Store, please contact us at 844-223-6248 or via our Contact Us page for a refund of the overcharge.

Should AbenaUSA reduce its price on any Abena-branded product within 14 calendar days from the date you receive your product, feel free to reach out to us via our Contact Us page, or through our Customer Service phone number to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact AbenaUSA Customer Service within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday.

Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.



ORDER ACCEPTANCE/CONFIRMATION

Abena North America may, in its sole discretion, refuse or cancel any order and limit order quantity. Abena North America may also require additional qualifying information prior to accepting or processing any order. Once we receive your online or phone order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Abena North America’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The AbenaUSA Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If Abena North America cancels an order after you have already been billed, Abena North America will refund the billed amount.



SHIPPING & DELIVERY

Please review the Shipping & Pickup (opens in a new window) page to learn about how and when you will receive the products you purchased from the AbenaUSA Store. Since the actual delivery of your order can be impacted by many events beyond Abena North America’s control once it leaves our facilities, Abena North America cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.



CONSUMERS ONLY

The AbenaUSA Store sells and ships products to end-user customers only (unless otherwise specified), and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.



U.S. SHIPPING ONLY

Products purchased online from AbenaUSA will only be shipped to addresses within the U.S. and are subject to U.S. and foreign export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations. To purchase Abena products online from outside of the U.S., please click here for international store information.



PRODUCT AVAILABILITY AND LIMITATIONS

Given the popularity and/or supply constraints of some of our products, Abena North America may have to limit the number of products available for purchase. Abena North America reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when AbenaUSA confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, AbenaUSA will cancel the order and refund your purchase price in full.



E-GIFT CARDS

For AbenaUSA e-Gift Card Terms and Conditions, please click here.



Search